Data privacy compliance for hotels & resorts

Yes. Names, IDs, contact details, nationality, payment cards, and stay history are all personal data under RA 10173 — and a passport or government ID makes some of it sensitive. Any hotel or resort that records guests is a Personal Information Controller with full obligations under the law.

CCTV captures personal data, so it is covered. The NPC has specific guidance on video surveillance: you need proper notices, a lawful purpose, controlled access to footage, and a retention limit. Cameras in private areas or kept indefinitely are a common violation.

Both you and the platform have roles, but once guest data reaches your systems you are accountable for it. Online travel agencies, your PMS, and your booking engine form a data flow that needs data-sharing terms and vendor due diligence — a core part of what a DPO maps and documents.

Only as long as there is a lawful purpose (legal records, billing, legitimate marketing with consent). Keeping ID scans and full guest histories forever is a retention violation. We help you set a defensible retention and disposal schedule.

Hotels and resorts process personal data — including sensitive IDs — routinely and at scale, which is when RA 10173 calls for a designated DPO. The DPO is also your registered contact with the NPC and the person who handles guest data-privacy complaints.

You must assess the incident and, where required, notify the NPC and affected guests within 72 hours. Hospitality breaches (payment cards, passport copies) draw real penalties, so a prepared breach-response plan matters.

Yes. As a TÜV Certified DPO (Cert #7000532) in Region 8, I can serve as your external DPO, register you with the NPC, build your Privacy Management Program, write your CCTV and guest-data notices, and train your front-desk team.